Shipping fees are REMEMBER, WE ARE A WHOLESALER. Account used for the original purchase even as PayPal return rules state, it is to the BUYER to pay for return shipping.
We do NOT pay return shipping on ANY item at ANY time. A return credit for product cost (less shipping) will be issued within 15 days of receipt in the Returns Center to the credit card. All damaged goods, and defects are to be reported to us within fourteen (14) business days after your shipment was received. We do NOT insure international lamps orders A digital photo must be emailed of ANY DAMAGE If the item is defective outside the normal product quality then we will gladly replace or refund the item. This is in all cases and return shipping is NEVER paid by our company. If an item is returned because the customer does not "like" it, then the return policy and fees apply. A ll damaged goods, and defects are to be reported to us within fourteen (14) business days after your shipment was received. Replacements or refunds are the sole decision of our claims department. Return Items: Should you wish to return an item to our inventory, there will be a 15% restocking fee and shipping & handling will not be refunded. If the item is defective outside the normal product quality then we will gladly replace or refund the item at OUR Claims departments decision. Customer in SOME cases must pay return shipping, as per claims. We cover 99.999% of all claims for the USA.
If a lamp show damaged to be determined that it was caused by the customer, it will NOT be covered unless additional insurance was purchased. And the damage must be the same as we send these lamps for repairs in some cases. So INSURE ANY RETURN, because we will NOT refund a damaged returns unless we have received pictures prior to the return & you have approval to return the item/items. And, the more these items are in transit, the more opportunity for damage.
Because in most cases when the item is returned, we have to supply NEW PACKING AND NEW BOXES to resell. If a lamp or stained glass panel is returned for any other reason (did not like the color, did not like the size etc) then there is a 15% restock fee. A picture of the damage has to be taken by you or your customer, then, that picture is emailed to us, then we will send a pick-up and EITHER send a NEW item, OR refund, OUR CHOICE. Returns: Can they be returned? The protocol for returns MUST BE FOLLOWED. AND, AS PER PAYPAL TERMS HAVE THE END CUSTOMER PAY FOR ALL RETURN SHIPPING). YOU SHOULD CONSIDER HAVING A RESTOCK IN WHATEVER TYPE SALES YOU PROVIDE. THIS IS WHY WE, AND MOST WHOLESALE COMPANIES AS WELL AS MAJOR RETAILERS IN MOST CASES HAVE A RESTOCK FEE. IT IS JUST LIKE THE WHOLESALER THAT SELLS TO A MAJOR RETAILER i.e WALMART, SEARS, AND SUCH, WHEN A CUSTOMER RETURNS AN ITEM, THEY RETURN TO THE RETAILER THAT THEY BOUGHT IT FROM NOT THE WHOLESALER. SO WHEN IT COMES TO YOUR CUSTOMER NOT LIKING COLORS OR MATERIALS, CHANGING THEIR MIND OR SUCH, IT IS YOUR POSITION TO TAKE BACK PRODUCTS IF YOU WISH. WE ARE NOT THE RESELLER OR RETAILER, YOU ARE. WE ALWAYS WORK HARD TO KEEP YOUR CUSTOMER HAPPY. (RETURNS NOTE, WE PROVIDE A SERVICE SO OUR CUSTOMERS, YOU, SO YOU DO NOT HAVE TO STOCK ITEMS WHEN WE DROPSHIP TO YOUR CUSTOMER. All images, pictures, and text remain the exclusive property of CHLOE Lighting.ĪNY RETURN MUST BE APPROVED AND HAVE AN RA NUMBER ON THE PACKAGE OR THE RETURN WILL BE REFUSED. Image and picture resizing is allowed only if the proportion is maintained. If you a reseller of CHLOE Lighting, you may use any images, pictures or text from as part of your marketing of CHLOE Lighting products. Please use a soft dry cloth to remove any excess oil. Stained glass product has been protected with mineral oil as part of the finishing process.For safety purpose, factory suggests the screen should be at least six inches away from the fireplace when on. Fireplace screens are for decorative use only.Again, since these are handcrafted products, dimensions for all glass window panels and fireplace screens may vary from 1/4 to 1/2 inch. Use the size under product specifications to determine the product size.Light bulbs used in lamps or ambient lighting may affect the appearance of the products.Handmade glass will vary from one piece to the other glass made at different times will also vary.Colors of the glass will appear darker and less vibrant when not illuminated. Since these are handcrafted products, the exact color of glass pieces may vary.
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